Lessons in Honesty: My Menlo Tour

Lessons in Honesty: My Menlo Tour

Recently I took advantage of a culture tour of Menlo Innovations in Ann Arbor. While I have been on the tour seven times over the past seven years, I always leave with a key lesson or two that I can practice in my own work. This time the word radical hit me as I thought about their commitment to transparency.

Menlo’s business is software development, and they are recognized as a leader in workplace culture. If you want to know more, Rich Sheridan has just published a second book to give you a glimpse into their culture, Chief Joy Officer: How Great Leaders Elevate Human Energy and Eliminate Fear.

Here are three ways Menlo makes their goal of transparency part of their daily work:

  1. A project manager shared why/how projects that get behind are discussed – “If a project is going to get behind, I expect them to tell me right away. Our practiced response is to smile and ask one question: What do I know now that I did not know earlier? I cannot help fix it if I don’t have visibility to the issue.”
  2. They work really hard to avoid hallway project management which is the side conversations where decisions get made after the meeting. Avoiding this is a cultural norm.
  3. Pay levels are posted on the wall, so everyone knows who is classified where and salary is transparent.

I am always amazed when companies open the book on pay and levels, creating transparency in an area that many people find very hard to openly share. This is radical transparency, and it is a commitment to honesty that I have to believe sets a standard that makes people think “If we are open with that, then it should be safe to share ______________ (fill in the blank).” It also makes me ask the question of myself, “How can I practice radical transparency?”

Listen . . . Lead. Repeat often!