Recently I had the opportunity to share some good news with someone over the phone, and as I listened to their answer I could hear some added energy in their voice. My comment back was “Your voice is smiling”. The giggle (and it was a giggle!) on the other end of the line confirmed my suspicions. It was a special moment.
Business puts us on the phone a lot. As I listen to voices or the standard “I am not available to take your call right now . . . . . ” messages, too often I do not hear a smile. Business can still get done without smiles, but the energy of a smile makes it feel different.
- Record your message this morning while smiling, then listen to the replay. Can you hear your smile? What difference will it make with your people? Your clients?
- Start your next voice conference with a “Share some good news . . ” section. Do you hear smiles?
- When you hear a smile, use the same line I shared above.
As kids we played follow the leader purposefully, as adults we do it unconsciously, but we still do it.
Today, try leading with a smile.