Most people do not listen with the intent to understand; they listen with the intent to reply.Stephen R. Covey
I heard this quote a couple of weeks ago and for the first time I understood. I have carried it around as a lens for myself for the last few weeks and it has changed several conversations for me – for the better.
Try an experiment ~ write it on a post-it, on the top of some meeting agendas, or any other way to remind you of it as you interact with others. Let me know what you notice: firstname.lastname@example.org