One-on-ones: Yes or No?

One-on-ones: Yes or No?

In EOS – One-on-ones . . . Yes or No?

I have been getting this question lately, and so I want to answer it for all.

First, my early clients will attest that I was a pro one-on-one and EOS® person. After implementing EOS® with 30+ clients I have learned a few things:

  1. The most important time for interaction and feedback between leader/manager and team members are:
    1. Weekly connect points (L10 or set time with team)
    2. Quarterly 5-5-5™ (feedback / check-in conversation)
    3. Regular (never missed) same-page meetings between Visionary/Integrator
  2. Too often one-on-ones are used because team members don’t want to bring up issues in the L10.

If you are currently doing them and want to keep doing them, here are three tips to make sure they are having a positive impact on team health (building capacity for honesty, vulnerability-based trust, and teamwork) and alignment.

3 tips for keeping one-on-ones from derailing team health and making the Integrators job harder than it should be:

  1. Any issue brought up that involves teamwork with a peer should either: 1) go to the L10 Issues list, or 2) become a To Do to take the issue directly to the person who can help solve it.  If it is a conflict that needs the Integrator to be involved to solve it, then make it a Personal Issues Solving Session™ (see toolbox in your LT manual). In a healthy team this should almost never happen.
  2. Agenda should reflect what the team member needs. Just like the 5-5-5, the individual and not the leader should own the agenda.
  3. Objective should be to work to a point where these get less frequent or end altogether.

Situations where one-on-ones have been used effectively by EOS leaders I have worked with:

  1. New team member: having them weekly/bi-weekly for 3 to 6 months helps keep their onboarding plan (you all have one, right?) on-track and deals with any issues more quickly.
  2. Struggling leaders: more frequent check-ins for coaching and support helps leaders through a difficult situation, which is sometimes warranted.
  3. New leader: if you are a new leader to the team, these might be an effective way for your team to educate you on what they do, the decisions they face, and even gets you out to tour their operation on a regular basis for a while to learn the business.

I have come to see one-on-ones as not needed if all of the other EOS tools and habits are in place. If you do one-on-ones and want to come to an organizational agreement on when/how they will be used, put it on the IDS list and solve it at an L10 or an upcoming quarterly/annual.
Whatever you do, remember One Team, One Voice – so move together on whatever you decide.

Lead well! ~ Scott

EOS® for Finance: Developing Financial Literacy in Your Organization

EOS® for Finance: Developing Financial Literacy in Your Organization

This is a note especially for those in the Finance seat.

Remember when we did the cash flow drivers tool?

In my experience, half of my teams roll their eyes like they don’t need it. I can only think of one team who told me there was no/little value in the activity.

My questions to you:

  • What is the financial literacy of your leaders?
  • What do you do every year and/or with every new hire to continue to build it?

In a past role, I spent five months of my life taking leadership teams through a financial literacy/cash flow activity. It was an 8-hour class, averaging 15 people per class, and I trained over 1,500 people across the US and Mexico. I will never forget when a plant manager told me, in an excited voice, that he finally understood EBITDA! The irony was that was a key metric in his bonus, and he did not really understand it. That experience taught me never to assume financial literacy and how it is such critical knowledge for the front-line leaders to possess so they can understand the CFO and make great business decisions.

Question for 2020: How are you assessing/building financial literacy in your leaders?

I encourage you to do the 8 cash flow drivers with your leaders and find other ways to repeat that learning event in creative ways. I would be glad to help co-facilitate it if that would help, and I have a few other ideas that I have seen work if you are interested.

Extra Tips: