Since you are my faithful readers that want to engage with me daily/weekly to talk about leadership – both of groups and self, with a splash of developing culture in organizations, I thought I would add some thoughts that did not make it past the 430 word trU Tip limit. (here is a link to trU Tip 16 if you missed it).
There are three things that are critical to making a One on One really work:
1. What is my job? I am still surprised how hard it is for people to define this. The list is either really long and detailed, or so generic that it would be impossible to use to recruit a new candidate or help with guidance/accountability for anyone in their job. My goal over the next couple months is to create a tool to help people do this – – – if you have any input or want to help let me know. I think it could be very cool, but maybe a bit scary to unleash a bunch of people with a clear sense of purpose or asking for just a little leadership from their manager. More to come . . . .
2. NEVER, NEVER, NEVER, NEVER Reschedule: This might be impossible, but can we all agree on one thing – it is important that people Trust you as their leader, right? In Covey’s book, The Speed of Trust, he makes the point that People judge themselves based on their intent, and judge others based on their actions.
Here is a scenerio: Leader tells everyone in a staff meeting how important they are and he/she will start doing one on ones to make sure they are getting support they need and any issues/changes that are happening get clarified quickly. In first six meetings, three get cancelled. Leader thinks: We are doing one on ones just like the book! I really care about my people. People think: He/She said it was important, but must not think it is that important. Just another example of . . . . .
3. Make it a Followership tool: Remember the ownership of this conversation rests with the individual, not the leader. The leader’s job is to: 1) Show up 2) Follow-up (on commitments) 3) NOT Gobble up time (ie. show some restraint from making their agenda the most important.
Recently I was talking to a leader that was kicking off an organization wide effort to help managers become coaches for their people. The barrier I saw – they had no habit around one on ones and generally people did not have enough clarity in their roles to ask for help. If they had this form/habit, their vision has a chance to be real. Without this form/habit, it will be still be great training, but as for the ROI . . .
If you were going to add one thing to my list or one piece to my one on one form what would it be?