Tag: The trU Group

By Scott

Powerful Question For Leaders – What is within your control?

What is within your control?

As I talked to the leader he explained a very complex situation that included a hierarchical leadership structure, a workforce that had to stay, and a customer that often spoke up in frustration.  I listened for ten minutes and then asked a single question – What is within your control?  The first response was all the things he did not control – so I repeated myself.  What is within your control?  The next response was the feelings that were created by the whole situation, so I repeated myself with a twist – What part of this situation do you control?  His final response was a list of a couple of things that mattered and a great conversation ensued.

Great conversations start with a question.  Many conversations with leaders start with challenges, frustrations, and sometimes just pleasantries.  It is when we get to the place where we name our place in an issue and what we see as our goal/ownership that the conversation becomes great.  What makes it great is that we demonstrate our trust in the person/relationship by sharing our absolute version of the truth – regardless of the risk.  What also makes it great is that we can openly disagree as part of the conversation by allowing space for others to offer their truth.

I believe trust is a gift, and when someone around me is willing to share something that could be used to hurt them or could cause conflict with a teammate my first move is to be grateful they are willing to share.  The next step is to identify what needs to be done with the idea.  As leaders, recognize there are three reasons behind a powerful statement:

  1. Just needs to be said. (We just need to listen).
  2. It raises and issue/problem that needs to be solved.
  3. It raises the thought of a potential issue/problem that needs to be explored.

The challenge is that leaders are too often wired for #2 and #3 happens by accident because we choose to ignore it vs just parking it in a place that allows further inquiry or conversation.  And #1 – that is in the Husband 101 class that we all need to keep retaking. 🙂

Listen differently today.  What do you hear?  What is your natural response to truth being expressed?

 

By Scott

The ONE key to performance

What is the single greatest impact on my performance?

A fairly simple question, and yet the answer tells the story about what needs to change to get things done.

The answer:  ME

My attitude.  My resilience through change.  My courage to be honest with myself and others when the work does not align with my heart. My willingness to ask for help.

In an era where our leaders, our companies, our world change more often than they ever have in history – who owns what I get done today becomes critically important.

Change gives us a reason the right things might not be happening, our first job is to not allow it to become an excuse.

When we own it – our situation looks different.

When we own it and readily ask for help/wisdom/guidance – teams have a chance to develop.

When we own it, ask for help, and our teammates come to our aid – teams have a chance to become healthy teams.

When we say thank you and bring in pizza/donuts/apples to celebrate teamwork – healthy teams can evolve into friendships.

And it all starts with ME.

Go own it – – or not.  It is your choice.

(fyi – here is a whitepaper I created with 5 Tips to help individuals manage their performance.)

By Scott

Time to DEVELOP PEOPLE – 3 Tips to Make It Happen

“I don’t have time for development for myself, how can I do it for my people.”

In 2008-2011 money was the number one reason I heard for not being able to develop people.  Today, the most common reason I hear is time.  Three thoughts on this:

Thought #1:  If it is really important you will make time.  If it is not you won’t.

As a parent I started to use the phrase “There are lots of reasons, but there are no excuses.” in response to teenagers in my life coming up with various excuses why things don’t get done.  It helped me shift them from passing the blame with an excuse back to thinking about the reason something happened so we could have an Adult to Adult conversation around the importance of what was supposed to get done and what we could do to make that barrier (aka. reason) go away.  It also helped remind me that these reasons are real for them and I cannot unilaterally fix them, but together we can probably figure it out if they will own the reasons and agree on the priorities.

There are lots of reasons for not sitting down for 30-45 minutes once a quarter with your people to focus on their growth, but no excuses – – if you really do care about their professional development.

Thought #2:  Employees own their development.  The organization owns support. (Note:  As the leader, you represent the voice of the organization)

I recently talked to a leader struggling with the One-on-One template/meeting structure I share on my website.  It was lots of work for him, and his people were not really engaged.  As we talked, I learned he was filling out the form and owning the updating of it and the scheduling of the meeting.  It was lots of work because he was doing their work.  We are working on flipping the model.

Remember to encourage and support them.  If they are not sure what their role is give them my whitepaper – 5 Tips for Owning Your Career and Development.

Thought #3: Beware of the Myth of Controlling your Time

In my book, I talk about how OBN (Ought But Not) Leaders have fallen for the illusion of control around time.  Leaders need to make sure their TIME is focused on THEIR PRIORITIES and the ORGANIZATION’S PRIORITIES.  It is not easy, but if you really believe investing in your people is a priority, then we can find the time.  The tools are easy – read the HBR article Who’s Got the Monkey or read my trUTips on this and go to the special web page for additional resources to help you start owning your time.  The work of change is not easy, but it is important and achievable.

The ironic think is that I made the statement that started this post.  I believe Learning + Doing = Growth, so I am busy making my development a priority and finding time to make it happen.  I have no excuses.

By Scott

Friday Thought: Finding Your Growth Mindset – Is it there?

I work with high growth companies and growth focused leaders.  Daily I get to experience people that, in spite of setbacks, inspire me with their resiliency.  There is a name for it this – growth mindset.  In her book Mindset, Carol Dweck shares her research and belief that there are growth and fixed mindset individuals.

We all know these people:

  • Growth mindset people believe in their ability to learn and figure out almost anything.
  • Fixed mindset people are quick to point out ‘why not’ when faced with a challenge – and keep that voice throughout the work.
  • Growth mindset people have a mechanism to adapt when situations require them to make a personal change.
  • Fixed mindset people lead and/or end with That is the way I am.
  • Growth mindset people are quick to set aside their EGO, and ask a question.
  • Fixed mindset people are quick to protect their EGO, and make a statement.
  • Growth mindset people have feelings and get butterflies, they just don’t hide behind them or allow them to define their next step.

Which one do you see or hear in yourself?  Which do you see most prominently on your team?

Entrepreneurial spirit is a trait that is desired by both Fortune 100 and Inc. 5000 companies.  The powerful thing about this distinction is that it’s quickly displayed when the work starts.

It is one reason why a company in Ann Arbor called Menlo Innovations does a test in an interview where two people have to solve a problem with on pencil and one piece of paper.  It is why a strategic planning process I use (EOS) has direct feedback from your teammates in day 1 around whether you Get It, Want It, and have the Capacity to do the job the organization needs you to do.  It is the reason selection for a growth company first asks the question  – Right Person?  The Right Seat will show up eventually if it is not there already.

I have a formula in my book that urges people in the midst of change to manage their mental state so Hope > Fear + Anger + Frustration + Worry + Hunger + Weariness + ______ + _______.  NOBODY is always in balance – but I have watched growth mindset people bounce back time after time from tough situations where they were clearly in a Hope < Fear + Anger + etc. situation.

As you end your week – how is your formula looking?  Which label are you living into?  How can you support a shift in someone around you?

4 Questions People-Centered Change Leaders Ask
By Scott

4 Questions People-Centered Change Leaders Ask

For those of you in Michigan, you know the name Rich Rodriguez.  He coached football at Michigan for several years and was fired for not being successful.  The ironic thing is that he was successful before Michigan (West Virginia) and he has had success since (Arizona).  The story I have about him is about being a new neighbor.  I was teaching a class and in small talk I met one of his neighbors in Ann Arbor.  She told me a story about him moving into a house that had 6-12 trees in the front yard and he did not like trees so he cut them all down when he moved in.  The neighbors were angry, and by this time he was also not winning on the football field, so the story ended with they were still angry and ‘he was a bad coach‘ on top of it.

Leadership is about managing change, and part of managing change is picking your battles initially until key people know you and trust you.  In any role there are a few key people that have to be on your side, and the key to success initially is taking steps to build trust with them.  These are called stakeholders, key people, or sometimes just neighbors.  A leader has 3-12 months to win over these stakeholders.

I specialize in leadership transitions, and one rule is not allowing a new leader fire anyone for 3-6 months.  My second rule for a new leader is to get a ‘grace’ period light on deliverables for about 3 months so they have a chance to build relationships with people.  When they do get deliverables they need to be heavily focused on getting wins with the people that need to trust and support a new leader when they do make mistakes, and mistakes are a given.

Back to Rich – as a leader and homeowner he can do whatever he wants.  His mistake at his house was cutting down every tree before people got to know him – which was only made worse when he did not win on top of it.  Ironic thing, he did the same with the program and alienated many people so fond of traditions he cut (like a weekly radio show) that when he started to lose more than win they did not support him.  The lesson, as a new leader ask before you cut down any trees – maybe by asking first which trees need to be cut down.  What does that sound like in a conversation?  Imagine interviewing all your new team and asking:

  • What questions do you/the team want to ask me?
  • What is working here?
  • What needs to be fixed?
  • What is one thing I could do to make you more excited about your job?

Listen well and they will tell you which trees to cut down.  My experience tells me that their list will look eerily similar to yours.

It is not that Rich Rodriguez is not an effective coach – he has proven he can win in the right situations.  His problem is that he does not adapt well to situations where he has to be patient and cannot just cut all the trees down at once.  What kind of leader are you?

Here are my proven processes on change.  I use them because they are people-centered and less focused on the outcome and more on emotionally moving people through the change.  Still performance focused, but people-centered.

 

Leadership as a Buffer
By Scott

Leadership as a Buffer

My job was to be a buffer between the media, the president, and all the other parties so General Schwarzkopf could do his job.”

I saw General Colin Powell speak last night, and this is the comment he made when asked about his relationship with Stormin Norman.  It made me think about situations I hear about and have experienced before, especially as I try and streamline decision making in high growth companies and help leaders create processes that support decentralized decision making and yet still help the organization effectively balance priorities.

I often here the word politics or territory in conversations about how work gets done.  One of my goals when working with clients around the EOS process is helping them lead more effectively by NOT making all the decisions, and yet giving up some instant access to everyone in the company.  You see – no matter what size the company, when the CEO comes in and says something most people will take anything they say as a ‘to do’ and drop everything.  I think back to a CEO’s surprise that his suggested reading list had become a must do item for new leaders and totaled 2,461 pages.  When executives speak, whether it is an order or a suggestion, it either becomes a deliverable or a source of extreme frustration for people who won’t object .  In my experience a majority of the time it becomes both.

It is hard to have an open and honest conversation between the top and bottom of the organization, and yet it is critical to figure out a way to make it happen.

  • What if we asked other leaders to talk to us before talking to our people not because we wanted to protect our people/agenda, but because we wanted to be a buffer so we could help our team re-prioritize work when needed?
  • What if we did it because we had an amazing performer that was a hot head, and being a buffer allowed us to work with them on not swearing when they get frustrated – and it was okay if they made a few mistakes with us for now?
  • What if we did it because you wanted to make sure our people knew how to constructively share their opinions with executives, and being a buffer gave us a chance to coach them on speaking up?
  • What if you had one of these three reasons above AND you shared them with your peers up front so they did not see your actions as SILO Building but TALENT Building?  It might also put you in a position to support their development on listening more effectively and clearly communicating the WHY behind their requests.

There are lots of reasons to respect and admire Colin Powell, and my 90 minutes with him last night certainly reinforced that.  He is definitely a leader worth listening to.

If you want to go fast, go alone . . .
By Scott

If you want to go fast, go alone . . .

If you want to go FAST, go Alone.

If you want to go FAR, go Together.

go fast go far image

As a leader, have you ever wondered “Why can’t people do what I tell them?” or made the statement “I will just do it myself.”  I once wrote a trUTips to talk about moving past that to become a more effective and healthy person/leader.  Alone in leadership is not ‘without’ people, it is more just about leveraging the talent/resources around me to just do my work in the way I want it done.  From the outside, it looks more like dependence and less like a true team or relationship.

Going alone as a leader means adopting a method of leading where your ideas always trump others.

Going alone as a leader means having meetings where information is exchanged but nobody solves any problems together – after all, working alone as a leader means creating a culture where that is the norm.

Going alone means running into an invisible barrier repeatedly that serves as a cap to your business.

Alone is one way to do it, but it becomes just that – Lonely.

In a tool I use to help leaders and teams move past Alone towards really working together.

The fundamentals are simple, and yet hard.

  1. Start with asking the fundamental questions – “What are the roles we need to grow?” and “Who is willing, able, and capable of doing those roles?”
  2. The second piece is creating a vision for the next 90 days by establishing the BIG priorities for the organization – or ROCKS.
  3. Finally, commit to meeting weekly to connect, prioritize the work, solve problems together, and support each other in the work.

That is together, and to go FAR past where you want it is about learning to work together first (gain Traction) then defining FAR together (Strategic Plan) and learning to lead towards that point.

Leaders can go alone if they want, but that is not really leadership.  Look around – which part of this quote describes your team?

By Scott

Writing More Effective Goals – Some tools that will help

The most important part of professional development is writing the goals.  We can talk about it, we can get excited about attending a great class or program, but in the end what we do with what we have learned is the ROI!  Sure it takes support, maybe some coaching, but it has to start with defining a target we can focus on.  The goals and action plan are critical.

I was leading a book study with a group of entrepreneurial leaders, and as usual one of the conversations we had inspired me.  Also, as usual I had about 15 minutes to share some tips I have learned around writing goals and it was not enough.  So I wrote an article on LinkedIn titled Leaders – Write Better Goals for Yourself: 3 Critical Mistakes And How to Fix Them.   If you are at or near evaluation time for yourself or delivering evaluations for others, take a look.  My goal, as always, is to equip leaders with the tools they need to have more impactful conversations around growth and development.

Could you share it with your LinkedIn community?  Thanks for the help in starting a conversation around this.

Also – Here is a worksheet I use with clients to help them write better goals as they go through their own evaluation/development

 

By Scott

Passion and Art: Why does it matter?

Passion – I am torn on this topic by people that come up to me for advice on starting their own business and realizing the independence they long for.  I have learned to listen closely for their why, and if they start with the outcome of entrepreneurism and not the work, they have it backwards.  I challenge those people (and myself) to keep the focus on the gifts you have and the work that excites you.  Seth Godin shifts our perspective on our gifts by challenging each of us to think of ourselves as Artists – and makes the comment Art is the intentional act of using your humanity to create change in another person.   He goes on to share that most artists can’t draw.

Hidden in the whole conversation of performance is passion.  Here are three things I have learned about passion of the artist:

  1. Passion is the hidden ingredient in performance:  In my book People-Centered Performance I share my belief that Performance = Talent + Passion + Work
  2. Passion does not have to reside in just the work, it could be the team, or the cause, or even the need to eat.
  3. Passion is without complaint, so if we can do the work with excitement and ownership, and without complaint, we are close.
  4. It is impossible to be an artist and not have passion.

A great summary of passion came from a recent book I read called The Boys in the Boat.  In it, the master shell builder George Pocock talks about his work and what drove his choices:

My ambition has always been to be the greatest shell buiilder in the world; and without false modesty I believe I have attained that goal.  If I were to sell the stock, I fear I would lose my incentive and become a wealthy man, but a second-rate artisan.  I prefer to remain a first-class artisan.

I like watching for passion in others, and instead of starting with a pen and paper to write your statement of passion, start by observing and talking to others.  There is energy in watching the artist work, and they can be found all around us.

Remember, most artists can’t draw, and most artists aren’t entrepreneurs.

By Scott

What do I do?

I connect students to parents and grandparents.

What do you think the person who made that statement does as a chosen profession?

Lt. Col. Paul Scheidler has served our country for over 20 years, has served multiple deployments in the Middle East, and has been awarded the bronze star.  Oh, and he also happens to be an American History Teacher at Heartland High School in  Hartland, Michigan.  The DAR (Daughters of the American Revolution) in Michigan recognized him as the 2015 Outstanding American History Teacher.

We have a choice each day to do our job or to make our work about our purpose, cause or passion.  It is always a choice.

It was a treat to be in the same room and feel the magnetic pull of the purpose that oozed out of Lt. Col./Mr. Scheidler.  I bet his students feel the same way.

Your job does not matter as much as the reason you do it.  What is your reason?  Just ask your teammates – I am sure they know.