people-centered leadership

Honest Listening: What Peter says and one practice

The most important thing in communication is hearing what isn't said.Peter Drucker When she walked into my office, she was clearly nervous. We had worked together for six months. In the next five minutes, she shared a very personal medical condition, how the treatment...

Communication: One reality and three healthy habits

Communication is a critical leadership skill. Here is one reality to frame the conversation and three habits that will become skills if leaders commit to them. People-centered leaders make communication a priority and focus on it daily. Listen . . . Lead. Repeat often!